Frequently Asked Questions
Answer all of your questions
Purchases & Refunds
Unfortunately, once you have chosen your username, you cannot change it anymore. Please, reach out to us via email if you need any help with your profile and we will do our best to assist you.
If you wrongly purchase a Do It Yourself course instead of a Classroom Experience course, please contact us via email and we’ll do our best to sort this out. Please note that you must contact us within 24 hours of your original purchase. If You wrongly purchase a Classroom Experience course instead of a Do It Yourself course, you have immediate access to exclusive learning material and teacher feedback, for this reason we do not offer any refunds.
From time to time we have special promotions on our courses and programs. We advertise these promotions on our website and on our Social media (for example, our Facebook pages). We also publicize promotions through our newsletter. Please, keep an eye on our our website, Facebook pages and newsletter so you won’t miss our special offers!
Yes. Learning material such as videos, slides, documents are exactly the same. The Do It Yourself program (DIY) has been created for those students who don’t feel the immediate need to learn with a teacher but at the same time are looking for an accountability program.
Our mission is to be sure that you can reach your goal at your own pace. All of our programs are designed to give you the accountability that you need. In this situation, the CE course program is recommended. It has been designed for students who prefer to study independently but feel the need to have a feedback from a teacher. This approach will give you the extra accountability that you need without forcing you to set scheduled lessons with a teacher.